We try our best to ship items as fast as we can. It takes 48 hours processing time for your order to ship out, average shipping times are 10 – 15 business days.
Tracking numbers will be updated 2-4 business days after your order has been SHIPPED. If you don’t have a tracking number after 4 business days please email us at contact@ladyzola.com

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before 24 hours.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10 – 15 business days.

We accept, Paypal, Visa, Master Card, Amex, Stripe, and more.

Absolutely! We are here to help you make your home beautiful! Please send us an email to contact@ladyzola.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.